Pauline M.
Junior General Virtual Assistant
Open to offersNew to PlatformAbout
Pauline May R. is an experienced Customer Service Representative with a background serving in telecommunications, e-commerce, and healthcare insurance industries. At Alorica Inc., she managed customer billing accounts and provided technical support for device issues via voice support. During her tenure at Afni Philippines, she handled internet service inquiries and troubleshooting through chat support, and promoted internet providers across US states. At LivePillow, Pauline oversaw email, chat, and online store operations, managed product shipments and returns, and coordinated with product design and printing. Most recently at Continuum Global Solutions, she assisted healthcare insurance members with medical inquiries, medication orders, and plan selection while upholding healthcare policy compliance. Her competency includes data entry & documentation, technical troubleshooting, and email & calendar management, supported by certificates in data science and SQL programming.
Why hire me
I am highly adaptable and can start work immediately. I am a fast learner with a strong work ethic, and I am committed to delivering high-quality results while quickly adapting to new tasks and responsibilities.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Continuum Global Solutions · 2024 — 2024Assisted healthcare insurance members with inquiries related to medical matters, medication orders, and plan selection, while delivering empathetic support and maintaining policy compliance.CUSTOMER CARE REPRESENTATIVE (VOICE SUPPORT)
Alorica Inc. · 2022 — 2023Managed customer billing accounts and processed orders while offering technical support for device-related concerns.CUSTOMER SERVICE REPRESENTATIVE (CHAT SUPPORT)
Afni Philippines · 2023 — 2023Handled customer inquiries about internet services, upgrades, and troubleshooting through chat channels, with additional responsibilities that involved supporting sales by promoting internet providers across various US states.SALES & MARKETING REPRESENTATIVE
LivePillow · 2020 — 2021Oversaw operations for email, chat, and the online store, coordinating shipments, managing returns, and handling product design and printing tasks.
Skills & Expertise
Education
- Bachelor of Science in Accountancy & EntrepreneurshipImmaculateConception College · 2019 — 2021
- Accountancy & Business Management StrandLiceo di San Lorenzo · 2017 — 2019
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