Pauline C.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Pauline C. is an accomplished Executive Virtual Assistant based in Nairobi, Kenya, known for her proficiency in remote administrative operations. With a Bachelor's degree in English and Literature from Moi University, she has a proven history of delivering exceptional administrative support to multiple clients, enhancing efficiency and communication through her expertise in scheduling, CRM management, and task coordination. Pauline's adeptness with tools such as ClickUp, HubSpot, and Google Workspace enables her to streamline workflows and eliminate bottlenecks. She has consistently achieved a 95%+ satisfaction rating managing high-volume inquiries through phone, email, and chat. Her experience with AI automation tools and platforms like Slack and Zoom makes her a valuable asset in transforming operations for seamless client engagements. Pauline C.’s commitment to resourceful solutions and process optimization consistently leads to enhanced productivity and client satisfaction.
Experience
Independent Virtual Assistant
null · 2024 — PresentProvided remote administrative support and customer assistance for various clients, overseeing scheduling, CRM records, and client communication through phone, email, and chat. Developed and organized task workflows in ClickUp to ensure effective management across multiple client projects. Utilized AI automation tools for routine follow-ups and data entry, which minimized manual tasks and enhanced response times. Maintained accurate digital records while optimizing processes to prevent scheduling conflicts and accelerate turnaround times. Conducted research and generated reports to aid client decision-making. Achieved timely scheduling for all clients, resulting in repeat business.Customer Support Specialist
LTV Plus · 2021 — 2023Acted as the main point of contact for customer inquiries, providing clear guidance regarding services and procedures. Assisted customers in comprehending processes by delivering information precisely and quickly addressing questions. Verified customer details and documentation for accuracy prior to processing requests. Ensured the upkeep of accurate customer records and updated CRM systems following each interaction. Worked collaboratively with internal teams to address customer requests and facilitate service delivery.Customer Support Professional
Influx · 2020 — 2021Handled over 50 customer interactions daily through phone, email, and live chat with professionalism and attention to detail. Assisted the sales team with the creation of data files and management of CRM records. Addressed and resolved complex complaints through empathetic communication, effectively turning challenges into successful outcomes. Cross-trained teammates to ensure consistent shift coverage and maintained high team performance. Achieved a customer satisfaction rating exceeding 95% with response times consistently under 24 hours.
Skills & Expertise
Education
- Bachelor of Arts (English and Literature)Moi University · 2017 — 2022
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