Pauline J.

Pauline J. is a seasoned Customer Service Specialist with over five years of experience in dynamic, high-volume environments. Having honed her skills at reputable companies like Lumina Home and Teleperformance in Bacolod City, Pauline brings a wealth of knowledge in handling customer interactions with proficiency. At Teleperformance, she served an international travel account, excelling in managing inbound and outbound communication and addressing customer concerns. Her stint at Ubiquity saw her verify customer qualifications for loans while managing financial transactions with precision. In her recent freelance role at Avas Flower, Pauline adeptly managed live chat, email, and SMS channels, providing support and resolving delivery issues. With a background in Hospitality Management and partial studies in Elementary Education, she effectively applies her critical thinking, effective communication, and time management skills to deliver exceptional service. Pauline seeks further challenges to develop her capabilities.