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PEARL R. — Senior Project Manager from Philippines

PEARL R.

Senior Project Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Pearl R. is a results-driven professional with over a decade of experience in relationship management, credit analysis, collections, and project management. She has a proven track record in leading teams, improving operational processes, and delivering high-quality client service. At Building Telco Business Australia, she excelled as a Service Delivery/Project Manager by coordinating with both internal teams and external stakeholders to enhance workflow efficiency. Additionally, Pearl held the position of Team Lead for Collections, supervising a team to achieve performance goals and enhance productivity through process improvements. While with Acquire Asia Pacific, she served as a Subject Matter Expert in credit analysis and outbound sales, ensuring compliance with credit policies and delivering exceptional customer support. Her initial career experience as a Nurse at RJR Del Rosario Medical Clinic involved conducting health assessments and managing medical records, showcasing her adaptability in fast-paced environments.

Experience

  • Service Delivery / Project Manager

    Building Telco Business Australia · 2024 — 2026
    Oversaw service delivery operations while ensuring compliance with client requirements. Collaborated with both internal teams and external stakeholders to enhance workflow efficiency. Track and monitor KPIs and enacted process improvements to boost performance. Managed reporting and administrative tasks to facilitate business operations.
  • Team Lead – Collections

    Building Telco Business Australia · 2017 — 2024
    Provided supervision and mentorship to a team aimed at reaching collection goals and performance objectives. Addressed escalations and fostered robust client relationships. Conducted performance evaluations alongside coaching sessions. Enhanced team productivity by refining processes.
  • Subject Matter Expert – Credit Analyst / Outbound Sales

    Acquire Asia Pacific (Equifax Australia Account) · 2014 — 2017
    Delivered expert assistance in conduct credit analysis and outbound sales operations. Supported the training and mentoring of new team members. Ensured adherence to credit policies and procedures. Provided high-quality customer service and client support.
  • Subject Matter Expert – Credit Analyst / Inbound Sales

    Sitel (Equifax USA Account) · 2011 — 2014
    Managed inbound customer inquiries related to credit services, analyzing credit data to offer accurate recommendations. Maintained high standards for customer satisfaction and service quality.
  • Nurse

    RJR Del Rosario Medical Clinic Co. · 2012 — 2014
    Conducted health assessments and monitored vital signs. Administered medications and managed medical records, assisting in emergency situations and providing bedside care. Coordinated patient care and engagement, along with administrative tasks supporting occupational health and safety standards, including inventory and record management.

Skills & Expertise

Education

  • Bachelor of Science in Nursing
    N/A · — — 2009

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