Perry J.
Junior Customer Service and Technical Support Specialist
Open to offersNew to PlatformAbout
Perry O. is a seasoned Technical Support and Customer Service professional boasting two years of experience across leading companies such as Concentrix Philippines, FIS Global Solutions, and Alorica Philippines. Over the past year, Perry excelled as a Technical Support Advisor, specializing in providing remote troubleshooting for Accounting Software, including Intuit QuickBooks. His capabilities in IT support and troubleshooting encompass both hardware and software issues, as well as basic networking challenges. In the realm of Customer Service, Perry effectively managed over 40 daily customer interactions, leveraging his adeptness in CRM systems like Salesforce to maintain meticulous documentation and resolve inquiries with high customer satisfaction. With a solid educational background in information technology from APEC Schools, Perry's multilingual proficiency and adept problem-solving skills make him a reliable asset in the IT and Customer Service sectors.
Experience
Technical Support Advisor
Concentrix Philippines · 2023 — 2024Delivered remote troubleshooting services for an Accounting Software. During support calls, assessed customer needs and effectively upsold software upgrades and additional products. Assisted end-users with issues related to hardware, software, and basic networking. Balanced the provision of technical support with sales opportunities while maintaining a positive customer experience.Customer Service Associate
FIS Global Solutions & Alorica · 2022 — 2023Managed over 40 inbound and outbound customer calls each day through various channels including phone, email, and chat. Addressed customer inquiries and complaints while resolving account issues to achieve high customer satisfaction. Utilized Salesforce CRM systems for logging, tracking, and closing customer cases, and ensured accurate documentation and account management.
Skills & Expertise
Education
- Bachelor of Science in Information Technology - Major in Computer ProgrammingAPEC SCHOOLS · 2018 — 2022
- Accountancy, Business and ManagementARELLANO UNIVERSITY · 2016 — 2018
- Junior High SchoolNOTRE DAME OF SAN JOSE · 2012 — 2016
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