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Petene K. — Mid-Level E-commerce Order Fulfillment Specialist from Philippines

Petene K.

Mid-Level E-commerce Order Fulfillment Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Petene K. is an experienced professional specializing in administrative support, customer service, and education. Currently serving as an Order Fulfillment Specialist & Senior Graphic Design Artist in the e-commerce and recording industry, Petene manages all order processing on Etsy, organizes and tags emails, addresses customer inquiries via email and chat, resolves production and shipping issues, and edits graphic artworks based on client requirements. Petene also ensures quality checking for both songs and artwork, demonstrating proficiency in handling up to 15 orders and 70 messages per day. Additionally, as an ESL teacher for a Japanese-based education company, Petene conducts lessons for beginner to intermediate students, crafts tailored lesson plans, and utilizes platforms like Google Workspace and Zoom. Petene is skilled in email management, data entry, basic graphic design, and social media, with advanced language ability in English and Tagalog.

Experience

  • Order fulfillment specialist & Senior Graphic Design Artist

    E-commerce and Recording industry (Etsy-vinyl and CDs) · 2022 — Present
    Responsible for fulfilling and recording orders on Etsy while managing and tagging emails. Engaged with customers through email and Etsy chat to address inquiries and resolve issues related to production and shipping. Assisted dissatisfied customers effectively and edited artworks to meet client specifications. Proficiently uploaded and downloaded songs, conducted quality checks on both songs and artwork.

  • ESL teacher

    Education - WFH (Japanese-based company) · 2017 — Present
    Facilitated fluent communication with students and taught beginner to intermediate-level English, focusing on grammar, pronunciation, and proofreading. Developed customized lesson plans that cater to diverse learning styles to enhance language skills. Established rapport with students to empower them and utilized online platforms, including Zoom and Google Workspace, for remote instruction.

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