Peter A.

Peter Allan M. is a Virtual Assistant and IT Support Specialist with over a decade of experience in customer support, IT help desk, and operations. He excels in providing IT support via ticketing systems and troubleshooting technical issues including system, hardware, and software problems. His recent role as L1 Service Desk Analyst at TekSystems allows him to adeptly manage technical support through chat, email, and calls while ensuring SLA compliance and efficient issue resolution. At Cognizant, he served as a Senior Process Executive in IT Help Desk, where he maintained high performance metrics, further enhanced during his tenure as a Technical Advisor at Concentrix. Prior experiences include managing operations at Wimpy’s General Merchandise and customer service excellence as CSR III for Telus. Peter holds a BS in Computer Engineering from Don Bosco Technical College, underscoring his robust technical foundation and commitment to streamlined remote assistance.