PHILIP M.
Mid-Level Energy Operations Representative
Open to offersNew to PlatformAbout
Philip K. is an economics professional with hands-on experience in the clean cooking energy sector, specifically bioethanol fuel, gained at KOKO Networks in Kigali, Rwanda. Rising from Customer Care Representative to Territory Representative, he managed field operations for bioethanol distribution, supervised agent networks, and improved operational performance through effective stakeholder engagement. Philip coordinated logistics and maintenance, collected and analyzed field data using data analysis tools such as Excel, and implemented customer feedback loops to enhance service delivery. Holding a Bachelor of Arts in Economics from the University of Eldoret, his professional focus covers clean cooking innovations and climate and energy access initiatives across the region.
Experience
Territory Representative
KOKO Networks Limited · 2023 — 2026Oversaw field operations within the designated territory for bioethanol fuel distribution. Supported and monitored agent networks to ensure operational performance and reliability. Addressed KPIs and operational challenges to enhance service delivery. Managed logistics, maintenance, and facilitated customer feedback processes. Gathered and analyzed field data to support decision-making and generate reports.Customer Care Representative
KOKO Networks Limited · 2022 — 2023Delivered customer support for clean cooking solutions and fuel services. Handled customer inquiries and resolved issues effectively, which contributed to improved satisfaction and retention. Managed complaints and coordinated technical support. Maintained precise customer records along with feedback data.
Skills & Expertise
Education
- Bachelor of Arts in EconomicsUniversity of Eldoret
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