Philyn G.
Mid-Level Virtual Assistant Operations Specialist
Open to offersNew to PlatformAbout
Philyn G. is an accomplished Virtual Assistant and Operations professional with over nine years of experience spanning BPO operations, team leadership, and administrative support. She has expertly managed remote teams and streamlined workflows across the legal, behavioral health, and customer service sectors, focusing on the US and UK markets. Currently serving as the Outreach Coordinator and Head of Admin at Mymental LTD, Philyn leads outreach initiatives and provides crucial administrative support. Previously, she was a Legal Virtual Assistant, where she honed skills in drafting legal documents and managing e-filing portals. At XtendOps Inc, her roles included Operations Team Lead and Customer Support Specialist, where she led teams to meet high-quality standards and resolved complex customer issues. Her academic background in Information Technology from Iloilo Science and Technology University complements her hands-on experience in CRM management, email handling, and calendar coordination. Philyn’s proficiency extends to comprehensive client and stakeholder communications, making her a vital asset to any organization.
Experience
Outreach Coordinator and Head of Admin
Mimental LTD · 2026 — PresentDirected outreach initiatives and managed lead sourcing strategies to grow the client and partner network. Implemented targeted email campaigns for prospective clients and stakeholders. Offered administrative assistance to UK students regarding their capstone project toolkit. Oversaw and organized administrative operations to facilitate daily business activities. Maintained comprehensive records of outreach efforts, leads, and student communications.Operations Team Lead
XtendOps Inc · 2022 — 2026Mentored and guided a team of agents, conducting coaching sessions and performance evaluations. Allocated tasks according to individual strengths to enhance productivity. Monitored team performance to ensure compliance with company policies and quality standards. Coordinated executive calendars and scheduled team meetings. Addressed escalated customer complaints and developed resolution strategies. Reviewed customer feedback to find opportunities for process improvements. Trained staff on new products and best practices in customer service. Managed payroll for the team and ensured accurate workforce records.Legal Virtual Assistant
Legal Support / Extensive Training · 2025 — 2025Provided multi-channel reception support that included calls, SMS, chat, and email. Handled executive calendars, scheduled appointments, and organized files. Created legal documents such as Initiatory Pleadings and Written Discovery. Executed filing of legal documents through E-filing portals including Odyssey. Processed client intake forms and managed intake documentation. Coordinated communications related to insurance, including claims and follow-ups with medical providers. Compiled medical chronologies and demand packets along with various correspondence letters.Customer Support Specialist
XtendOps Inc · 2021 — 2022Delivered Tier 2 customer support, effectively resolving complex inquiries and escalations. Maintained customer satisfaction through strong communication and problem-solving skills. Accurately documented customer interactions and updated CRM records.Behavior Analyst
Magahire | MindGo · 2021 — 2022Ensured documentation accuracy and compliance of ABA session notes by reviewing records thoroughly. Conducted audits of direct care, supervision, and parent training notes to ensure consistency with treatment plans. Monitored goals, behaviors, and replacement strategies for proper tracking. Flagged discrepancies in session documentation and maintained integrity for billing compliance and client progress reporting.Customer Service Agent
XtendOps Inc · 2020 — 2021Provided customer service support through phone, email, and chat channels. Addressed inquiries related to products, services, billing, and account management. Achieved and surpassed KPIs regarding first-call resolution and quality assurance metrics.Intake Specialist
Magahire | Mesikim INC · 2020 — 2021Processed new client intake forms and confirmed eligibility. Maintained accurate data within case management systems. Reviewed and revised session notes to ensure compliance.Receptionist / Customer Service Representative
WNS · 2017 — 2020Entered and updated client and reservation details accurately in the system. Provided guests with information about hotel amenities, room availability, and pricing. Collaborated with various departments to ensure smooth guest service delivery.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyIloilo Science and Technology University
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