Phongsavanh V.
umemployee
Actively lookingNew to PlatformAbout
Customer Service Representative & IT Support Specialist with 4+ years of hands-on experience in customer support, POS systems, network troubleshooting, and hardware maintenance. Background includes a Higher Diploma in Business English and Information Technology. Skilled in diagnosing network issues, configuring thermal printers, managing CCTV, and supporting clients with clear written and verbal technical guidance.
Why hire me
Employers should hire me because I offer a unique blend of customer service excellence, technical proficiency, and strong English communication skills. With over 4 years of experience as an IT Support Specialist and Customer Service Representative at Lao-Odoo, I excel at diagnosing complex hardware and network issues, managing POS systems, and configuring network infrastructure. Holding Higher Diplomas in both Business English and Information Technology, I can communicate technical solutions clearly and professionally in written English. My work style is proactive, detail-oriented, and highly adaptable to independent or team workflows. Whether troubleshooting technical glitches or assisting non-technical users, I bring steady value, efficiency, and exceptional technical support to your remote team.
Experience
Logistics & Document Contractor
Kowepo · 2026 — 2026Managed and delivered critical company documents securely across designated locations.Customer Service Representative & Technical Support
Lao-Odoo (Kolao Group) · 2026 — 2026rovide technical customer service and support for Odoo POS systems, hardware, and thermal printers. Diagnose network connectivity, router settings, and printer IP address ranges. Troubleshoot client technical issues, customize receipt templates, and manage daily operational workflows.IT Support Specialist
Tangcharoen · 2024 — 2024Maintained office computers, hardware infrastructure, and configured corporate CCTV security networks.IT support Specialist
Vientiane Logistics · 2022 — 2022Configured local retail POS systems, network modems, and corporate Wi-Fi connectivity.IT support
Smart Technology Co., Ltd. · 2020 — 2021Installed POS architecture, external receipt printers, fingerprint scanners, and provided remote technical support.
Skills & Expertise
Education
- Higher Diploma n Business EnglishKavine College · 2017 — 2020
- Higher Diploma in Information Technology (IT)Lao-Korea Labor Development Institute · 2017 — 2020
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