PIA N.

Pia B. is a dedicated Customer Service Representative with extensive experience in the healthcare sector, having handled healthcare accounts in a demanding BPO setting for three years. Her role at WNS involved managing health insurance claims and benefits, ensuring precise, timely support while maintaining compliance with healthcare regulations such as HIPAA, a credential she holds. Her work as a Healthcare Virtual Assistant also highlighted her proficiency in managing patient inquiries and verifying medical records. Pia's tenure as a Sales Representative at Inspiro Relia showcased her ability to identify potential customers, build relationships, and close sales effectively. Furthermore, as a representative at Omega Healthcare's, she was pivotal in managing insurance inquiries and policyholder interactions, leveraging her strong communication and teamwork skills to exceed client expectations consistently. Her technical acumen includes adept use of EMR, CRM platforms, and call center software, underscoring her strong capability in customer service excellence and time management.