Pol A.

Jenqueen C. is an accomplished Advanced Technical Support & Lead Generation Specialist with nearly a decade of experience in driving technical solutions and revenue growth within the telecom, internet, and financial services sectors in the United States. She excels in transforming complex technical support interactions into lead generation opportunities through proactive customer engagement. Jenqueen possesses expertise in managing multi-channel operations, including chat, email, and inbound/outbound calls, and effectively utilizes Salesforce, HubSpot, and advanced Excel to streamline sales pipelines and enhance customer retention. Her notable roles include work as a Virtual Assistant, Financial Customer Support Specialist, and a Chat Support Specialist focusing on retention and technical troubleshooting at Concentrix, where she adeptly handled high-risk cancellation requests and resolved various technical and billing issues. Additionally, Jenqueen has a background in Marine Engineering, equipping her with a unique problem-solving skill set. She is well-versed in diagnosing and resolving advanced hardware, software, and connectivity issues for global clients, further solidifying her capabilities as a valuable asset in her field.