Pooja S.

Pooja S. is a dedicated Application Support Engineer with over four years of expertise in SQL-based production support, incident management, and ServiceNow. She has substantial experience writing SQL queries for data validation, issue analysis, and root cause analysis to ensure the smooth operation of business-critical applications. At True Ridge, she supports production applications, investigates incidents, and ensures SLA compliance using her SQL proficiency and ServiceNow. At Access Healthcare, Pooja provided L1/L2 application support, executed SQL queries for troubleshooting, and managed Microsoft Dynamics 365 CRM and Jira for incident management. During her tenure at Fair Value Information Technology Services Pvt. Ltd., she excelled in SQL production support, ServiceNow ticket handling, and Control-M job monitoring. Pooja holds a post-graduate degree from Delhi University and is certified in SQL and UNIX from DBS Solution.