Poonam J.

Poonam J. is a highly skilled Team Lead with over four years of professional experience in Operations Management within the BPO industry. She has demonstrated her expertise in effectively managing a team of fifteen members at Teleperformance, enhancing customer satisfaction by optimizing productivity. Poonam is adept at conducting daily huddles to delegate tasks and deliver continuous training, leveraging her leadership skills to build and motivate teams. Her role as a Subject Matter Expert involved data interpretation and optimization, alongside document verification and quality analysis. Previously, as an ECG Analyst at CHC Health Care Centre, she was responsible for cardiac data monitoring and ECG strip interpretation. With a background in pharmaceuticals, holding a B.Pharm from Uttarakhand Technical University, Poonam has also submitted project reports on drug treatments for ulcers. Her proficiency in MS Office and Excel complements her operational and analytical skills, making her a valuable asset to any organization. Fluent in English, Punjabi, and Hindi, she is SAS Base certified, further validating her competency in data management and analysis.