Portia N.
Mid-Level Facilities Management Helpdesk Operator
Open to offersNew to PlatformAbout
Portia N. is an experienced Helpdesk Operator and Facilities Coordinator with over two decades of expertise in facilities management, financial services, and retail support environments across South Africa. She has managed operational duties for major organizations including Massmart+Walmart, Tsebo Facilities Solutions, Total Facilities Management Company, Drake & Scull F.M. SA, and A1 Financial Services (AVBOB). Portia’s background encompasses end-to-end management of work orders for building maintenance, health and safety compliance, and services such as cleaning, security, and fire safety compliance. Her scope has included liaising with national and continental clients—such as Standard Chartered Bank, Netcare, Vodacom Lesotho, and BATSA—as well as overseeing contract reporting, financial administration, and purchase order generation. She demonstrates strong proficiency in Microsoft Word, Excel, and sector-specific platforms, supporting operational efficiency in large-scale, multi-site environments.
Experience
Financial Sales Representative
A1 Financial Services( AVBOB) · 2025 — 2025Provided financial assistance to walk-in clients and approached individuals. Engaged government, municipality, and other employees to promote Avbob products. Captured necessary information manually or digitally during customer purchases and issued policy numbers. Communicated feedback to both existing and new clients while following up on issued policies. Conducted client visits as needed.Helpdesk Operator
Massmart+Walmart company · 2019 — 2025Created work orders related to building maintenance for Massmart+Walmart employees and stores, including Game and MAKRO. Logged calls for repairs and electrical maintenance. Maintained communication with store managers and suppliers across the country. Processed requests through email and telephone while dispatching work orders for handyman services and supplier quotations. Monitored daily issues, ensuring high levels of customer service.Helpdesk Operator
Tsebo Facilities Solutions (Multi Contract Client Services- Facilities Management) · 2016 — 2019Supported facilities management across various contracts, including Standard Chartered Bank and Vodacom Lesotho. Supervised several contracts while generating reports on call progress each week. Created work orders for health and safety compliance, building maintenance, and other services such as cleaning and plumbing. Liaised with clients and staff across Africa, ensuring timely feedback and updates on job requests.Helpdesk Operator
Mr Price Group Contract · 2016 — 2017Generated work orders for facilities concerning health and safety compliance, building maintenance, and cleaning services. Liaised with staff and suppliers nationally to obtain quotations and provide assistance. Ensured ongoing communication regarding job requests and call progress, while addressing any daily issues.Helpdesk Operator
Total Facilities Management Company · 2013 — 2014Produced work orders for various maintenance and service requests, managed via email and telephone communications. Coordinated parking arrangements and cleaning specific areas while following up on job requests and completed issues.Dedicated Project Leap Helpdesk Personnel
Drake&Scull F.M. SA(Facilities Management) · 2009 — 2012Oversaw the Project Leap Helpdesk, addressing high-priority queries. Processed requests through various communication channels while supporting staff relocations and collecting feedback on project progress. Coordinated with departments for less urgent inquiries and provided regular updates to the project manager.Events Coordinator
Drake&Scull F.M. SA(Facilities Management) · 2008 — 2012Facilitated daily bookings for events and functions, ensuring all requirements were communicated to relevant departments. Handled logistics for the annual Christmas Market and followed up with meeting organizers to prevent unexpected issues. Maintained the functions calendar and shared updates with managers.Helpdesk Operator
Drake&Scull F.M. SA(Facilities Management) · 2004 — 2008Managed work orders related to furniture and building maintenance, as well as handling vending and plant care complaints. Coordinated bookings for conference rooms and special equipment, ensuring specific cleaning tasks were performed. Monitored requests and completed job statuses.Filling clerk/ Store lady (Supervisor)
Barden (Stationery/ Maintenance Store) Standard Bank-Simmonds Street · 1998 — 2004Oversaw supervision of maintenance and stationery deliveries while processing orders and handling reception duties. Managed data capturing for invoices, dispatched orders to tenants, and addressed queries regarding the orders.Computer Technician
Light Study Centre · 2000 — 2001Engaged in installing and upgrading computers, ensuring customer service standards were met. Maintained safety and cleanliness of equipment while supporting users with applications.Sales Consultant/ Marketing
House Proud · 1997 — 1999Performed consulting and marketing tasks to generate orders, focusing on selling health products.
Skills & Expertise
Education
- National Senior CertificateQedilizwe Secondary School
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