Poulami S.
Junior Operations and Project Coordinator
Open to offersNew to PlatformAbout
Poulami S. is an experienced Operations and Project Coordination professional with 1.5+ years supporting cross-functional workflows in B2B, travel, business development, and digital marketing environments. She has worked at companies such as Concentrix, TERAVARNA, MITHAI, and Echobooom Management and Entrepreneurial Solutions, handling high-volume customer interactions, project reporting, and centralized calendar management. Poulami S. is adept at stakeholder management, end-to-end order lifecycle coordination, and data analysis (Excel). She leverages platforms like Salesforce, Google Calendar, WIX, and Canva to drive efficient task execution and maintain SLA and quality benchmarks. Her roles have included managing client communications, sales initiatives, vendor collaboration, and digital asset creation across diverse business domains.
Experience
Operations Representative
Concentrix · 2025 — 2025Managed over 60 daily customer interactions in a high-volume travel support setting, ensuring adherence to quality and compliance standards. Handled escalations by liaising with internal teams to enhance turnaround time. Ensured 100% accuracy in case documentation in Salesforce CRM. Collaborated with vendors and support teams for efficient issue resolution while consistently meeting SLA and productivity targets.Operations Assistant
TERAVARNA · 2024 — 2024Assisted in managing multiple project workflows through organized status tracking and weekly reporting. Maintained centralized project calendars using Google Calendar to improve visibility and adherence to deadlines. Conducted data analysis in Excel to aid operational decision-making. Coordinated email campaign processes among marketing and operations teams and managed updates for the WIX website while designing digital assets in Canva. Promoted effective communication across cross-functional stakeholders to align execution.Business Development Manager
MITHAI · 2023 — 2024Oversaw international customer communications and the complete order lifecycle management. Coordinated the fulfillment and dispatch of bulk orders to ensure timely delivery. Represented the organization at industry conventions and promotional events, while also managing online business platforms and resolving customer queries. Delivered structured presentations of products to potential clients and partners.Leader
Echobooom Management and Entrepreneurial Solutions Private Limited · 2023 — 2023Directed B2B customer engagement and sales efforts, while supporting recruitment and onboarding processes. Facilitated team coordination and monitored field performance metrics, reporting progress to executive leadership.
Skills & Expertise
Education
- Bachelor of Science in Media ScienceMaulana Abul Kalam Azad University of Technology · 2017 — 2020
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