Prabhakar M.

Prabhakar M is a seasoned Customer Experience Professional based in Bengaluru, equipped with a Master of Computer Applications and a Bachelor of Computer Applications. With an extensive background in multichannel customer care, he has honed skills in enterprise CRM systems and retail operations. At Alorica Pvt Ltd, Prabhakar efficiently managed high-volume digital communication channels such as live chat, email, and voice, ensuring quick cross-functional resolutions and outstanding customer satisfaction. In his role managing family business operations, he optimized workflows and handled supply chain logistics for a regional fabric enterprise, enhancing client retention through effective relations and delivery management. During his tenure with [24]7.ai for the AT&T process, he provided robust Tier 1 and Tier 2 desktop infrastructure support, adept at deploying secure VPNs and Microsoft Outlook setups while meticulously tracking incident lifecycles. His technical prowess extends to incident management, CRM tools, and network troubleshooting, making him a valuable asset in any operational framework.