Prachi

Prachi P. is an experienced banking professional with approximately 7 years in the financial services industry, specializing in customer service, grievance handling, and banking operations. Currently working at IndusInd Bank Ltd., she began her career in the Email Support Team, adeptly managing customer communications and resolving inquiries through written correspondence. Progressing to the Complaint Management Department, she adeptly handles escalated grievances and ensures timely resolutions. In her role within the Nodal Department, Prachi tackles high-priority complaints from regulatory bodies and senior management, coordinating with internal teams to provide swift resolutions while maintaining service quality and regulatory compliance. Her prior experience at HDB Financial Services Ltd. includes managing credit and debit card customer issues, such as lost or stolen cards and fraud-related complaints. Prachi has a proven ability to meet service quality targets and ensure customer satisfaction. She holds a Bachelor of Commerce degree from Ramniranjan Jhunjhunwala College of Arts, Science & Commerce.