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Pradeep T. — Mid-Level Operations Team Lead from India

Pradeep T.

Mid-Level Operations Team Lead

India 6+ years
Open to offersNew to Platform
Languages
English
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About

Pradeep T. is a seasoned professional in the field of Process Management, Operations Management, and Team Management with over 13 years of experience. Based in Mumbai, he has demonstrated exceptional capability in handling non-voice processes and adhering to strict operational guidelines. His role as a Team Leader at Foundever CRM Pvt Ltd involved leading process management for Ally Bank, focusing on automotive finance, mortgage operations, and commercial finance. Pradeep ensured team SLA targets were consistently met, coordinated with departments to maintain seamless operations, and addressed compliance issues proactively. His expertise in Client Calibration, SLA tracking, and Team Performance Management has driven his teams to exceed productivity goals while maintaining high safety and efficiency standards. Previously, he gained valuable experience in accounts payables and customer service, building a robust foundation in process and team leadership.

Experience

  • Team Leader

    Foundever CRM Pvt Ltd · 2013 — 2025
    Oversaw various processes for the client Ally Bank, ensuring team SLA targets were met. Monitored performance management, tracked SLAs, and coordinated with departments for smooth operations. Managed compliance issues by liaising with various company functions.

  • Customer Service Professional

    Foundever CRM Pvt Ltd · 2004 — 2013
    Addressed exceptions generated in SAP within Accounts Payables while handling payments to third-party vendors for Ally Bank.

  • Cashier

    Tribhuvandas Bhimji Zaveri Pvt Ltd · 2002 — 2003
    Executed customer transactions accurately at a jewelry retailer, maintained cash drawer balances throughout shifts, and reconciled discrepancies. Provided customer service by addressing concerns and resolving issues swiftly.

  • Sales Executive

    Robinson Impex Ind Ltd · 1999 — 2001
    Collaborated with team members to enhance sales strategies and approaches. Trained junior sales staff on techniques to improve customer service experience and monitored sales targets for individual and team performance.

  • Sales Executive

    Kobra International · 1999 — 1999
    Engaged in cold calling and networking to sell products and services.

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