Precy A.
Mid-Level Service Delivery Operations Lead
Open to offersNew to PlatformAbout
Precy T. is an accomplished SW/App/Cloud Tech Support Specialist and Service Delivery Operations Lead with extensive experience in the healthcare, travel services, and hotel and lodging industries. At Global Technology, she excels in managing ITSM processes, driving incident, change, and service level management, and leading teams to identify opportunities for continuous improvement. Her role as a Knowledge Manager involved acting as a liaison between clients and systems, ensuring seamless operations and facilitating team training to stay current with client requirements. Precy's background includes significant roles such as Technology Delivery Lead, where she managed large technology projects, ensuring service quality and profitability. As a Healthcare Bootcamp Trainer and Infrastructure Technical Lead, she imparted crucial knowledge and resolved complex IT issues. Her certifications include Oracle Health Implementation and Microsoft Azure Fundamentals, emphasizing her prowess in Application Quality Analysis, Quality Management, and Service Change Management.
Experience
Infrastructure Technical Lead
Global Technology · 2024 — 2026Collaborate with Systems and Network Engineers to address INC and CR tickets.Knowledge Manager
Global Technology · 2024 — 2024Developed knowledge articles and established the team's knowledge base, including tracking and reporting files.Healthcare Bootcamp Trainer
Global Technology · 2024 — 2024Led the Healthcare Bootcamp for newly hired employees during the specified period.Technology Delivery Lead
Global Technology · 2023 — 2024Manage the delivery of complex technology projects by utilizing appropriate frameworks and collaborating with sponsors. Focus on managing service quality and costs, while supporting sales through innovative solutions.SW/App/Cloud Tech Support Team Lead
Global Technology · 2018 — 2023Act as the ongoing interface between clients and applications, employing communication skills to maintain operational excellence. Define client issues and create resolutions based on in-depth product knowledge.Service Delivery Operations Senior Team Lead
Global Technology · 2016 — 2018Managed dispatch for a team of technicians, ensuring they have a daily workload. Monitored technician schedules to ensure timely resolution of customer service issues.Quality Auditing Supervisor
Global Technology · 2015 — 2016Directed the development and maintenance of quality standards for processes and products. Collaborated with operations and fellow Quality Auditors to drive process improvements.Quality Auditing Representative
Global Technology · 2014 — 2015Conducted quality inspections and documented findings according to established audit procedures. Ensured that quality standards were upheld by analyzing error trends and developing action plans.Health Admin Advisory Practitioner
Global Technology · 2011 — 2014Managed pre-authorization requests from health providers and members.Volunteer Nurse
Divine Word Hospital · 2009 — 2010Assisted as a volunteer nurse during the specified period.Volunteer Nurse
Worlds Apart One Heart Medical Mission · 2010 — 2010Participated in a medical mission, providing nursing care.Volunteer Nurse
Carigara District Hospital · 2009 — 2009Provided nursing support as part of the DOLE NARS program.Volunteer Nurse
Capoocan RHU · 2009 — 2009Served as a nurse under the DOLE NARS initiative.Service Delivery Operations Lead
Global TechnologyOversee the governance and management of ITSM processes, particularly Incident, Change, and Service Level Management. Implement and enhance standardized methods while working with client resolver groups and account management teams.Knowledge Manager and Trainer
Global TechnologyServe as the primary liaison between the client and the system/application. Utilize exceptional communication skills to ensure operational quality and define client issues accurately for resolution. Conduct training sessions to align processes with client updates.
Skills & Expertise
Education
- Bachelor of Science in NursingRTRMF · 2008 — Present
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