Prince M.

Prince M. is a dedicated Technical Support Executive and Quality Analyst with substantial experience in the BPO industry, excelling in customer grievance management and quality assurance for notable Indian brands. At Teleperformance, he honed his skills in handling escalations and complaints across various lines of business, leveraging his troubleshooting skills and proficiency in the technical voice process to ensure customer satisfaction. His experience extends to representing brands professionally to government entities while maintaining their reputation. Later, at Qdegrees Services and Bill Gosling Outsourcing, Prince sharpened his analytical abilities by meticulously auditing customer calls and interactions, providing vital feedback to improve service quality. His competence in quality analysis is evident in his regular preparation of detailed quality reports, which he uses to drive compliance and service excellence. Prince's educational background includes a Bachelor of Science degree from Jaipur National University.