Princess N.
Mid-Level Virtual Medical Assistant
Open to offersNew to PlatformAbout
Princess Nicole L. is a dedicated Virtual Medical Assistant with over four years of experience in healthcare administration, patient coordination, and customer service. Based in Davao City, PH, she excels in managing patient communications, appointment scheduling, and electronic medical records, handling up to 80 patient calls daily while ensuring seamless service. At Professional Physical Therapy, she coordinates patient care plans to improve engagement and leads administrative tasks, including document management and insurance verification support, while ensuring HIPAA compliance. Her previous role as a Healthcare Service Representative at WellCare involved providing stellar customer support through various communication channels, navigating benefits inquiries, and maintaining service-level standards. Her educational background includes studies in Psychology at Davao Doctors College. Princess leverages her skills to optimize workflow efficiency and enhance patient experiences in fast-paced healthcare environments.
Experience
Virtual Patient Care Coordinator / Medical Virtual Receptionist
Professional Physical Therapy · 2023 — PresentCoordinated patient care plans and follow-up schedules to enhance patient engagement and ensure continuity of care. Managed appointment scheduling, optimizing provider availability while accommodating patient needs. Processed patient intake forms and maintained accurate electronic medical records (EMR). Handled 50–80 inbound and outbound calls daily to assist with inquiries and care coordination. Collected co-payments and outstanding balances while ensuring precise financial documentation. Performed administrative tasks, including document management and insurance verification support. Complied with HIPAA regulations and internal policies to protect patient confidentiality. Collaborated with clinic administrators to meet performance metrics and improve operational workflows while identifying workflow enhancements.Healthcare Service Representative
WellCare · 2022 — 2023Delivered high-quality customer support to healthcare members through phone and digital channels, addressing benefits inquiries and service requests. Maintained a professional and empathetic demeanor while resolving patient and member concerns. Ensured timely responses to inquiries and adhered to service-level standards.
Skills & Expertise
Education
- Bachelor of Science in Psychology (Undergraduate)Davao Doctors College · 2023 — 2024
- Senior High School – Humanities and Social Sciences (HUMSS)Brokenshire College of Toril – Davao · 2020 — 2022