Princess M.

Princess M. is a dedicated Customer Support Specialist with a proven track record in the BPO sector, specializing in phone, chat, and email communication. With hands-on experience at Sutherland Global and TikTok Shop Europe, she effectively delivered end-to-end support, managing complex customer issues and facilitating booking amendments, cancellations, and refunds. Her proficiency in CRM Tools like Reserve and Salesforce, coupled with her adept use of communication platforms such as Gmail, Outlook, Slack, and Zoom, has enabled her to maintain high customer satisfaction levels and performance metrics. Additionally, Princess M. has leveraged her analytical skills during an accounting internship at Marcopay, ensuring accuracy in financial records and supporting report preparations. Her educational foundation in Entrepreneurship from Rizal Technological University enhances her understanding of business dynamics, further complemented by certifications such as Barista NC II from TESDA. Her organizational prowess is evident in her use of productivity tools like Google Workspace and Microsoft Office. Overall, Princess M. exemplifies adaptability and strong organizational skills in all her professional endeavors.