Puseletso M.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Puseletso M. is a dedicated Customer Support Agent with experience in handling high-volume call center operations, specializing in resolving customer queries and processing insurance policies. Known for exceeding performance targets while ensuring strong customer satisfaction, Puseletso has excelled in both independent and remote work settings. While at Hollard, as a learner, they expertly managed policy renewals, cancellations, and compliance, capturing and processing new business applications with precision. At Afrika Tikkun Services, Puseletso honed project management skills by planning and defining project scopes, coordinating teams, and managing budgets to meet deadlines. Additionally, Puseletso's background in horticulture at Life Green Group extended their expertise to include landscaping tasks, such as planting and maintaining landscapes. Key skills include Customer Service and Client Support, Administration and Data Capturing, Insurance Underwriting Support, and Basic Project Management. Puseletso holds a certificate in Project Management, Level 4, and additional certifications in Art and Design. Fluent in English, Zulu, and Afrikaans, Puseletso is well-equipped to support diverse client needs.
Experience
Administrator/Secretary
null · 2024 — 2025Drafted letters, memos, and official documents while organizing travel arrangements and accommodation. Coordinated internal communication across departments, maintained confidential records, and captured and updated data on company systems. Supported management with daily operational tasks.Learner
Life Green Group · 2022 — 2023Prepared soil for planting by digging, fertilizing, and composting. Planted various flora in accordance with seasonal requirements and maintained lawns through mowing, edging, watering, and fertilizing. Installed and monitored irrigation systems, identified and treated plant diseases and pests, and pruned trees and shrubs to promote healthy growth. Operated gardening tools and equipment safely and assisted in landscaping projects for both residential and commercial properties.Learner
Afrika Tikkun Services · 2021 — 2022Planned and defined project scope, goals, and deliverables. Developed detailed project plans and timelines, coordinated between internal teams and external stakeholders, and assigned tasks while monitoring team performance. Managed project budgets, tracked expenses, and identified risks while implementing mitigation strategies. Conducted meetings, prepared progress reports, ensured timely project delivery within budget, maintained documentation, and monitored quality standards and compliance requirements.Learner
Hollard · 2017 — 2018Captured and processed new business applications, issued policy documents and endorsements, and managed policy renewals and cancellations. Updated client records while maintaining accurate documentation, liaised with underwriters and brokers, and ensured compliance with regulatory requirements.
Skills & Expertise
Education
- N6 in Art and DesignCentral Johannesburg College · — — 2016
- Grade 12Hoerskool Die Fakkel · — — 2012
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