Queenie G.
Mid-Level E-commerce Customer Service Representative
Open to offersNew to PlatformAbout
Queenie L. is an experienced Customer Service Representative with a strong background in e-commerce support and basic bookkeeping. She worked at Fusion BPO from May 2017 to February 2018, where she managed customer inquiries related to products, orders, and accounts, ensuring high satisfaction and efficient order processing. At Wipro Limited, she held a similar role, excelling in resolving inquiries via phone, email, and chat. Queenie continued her career as a Bookkeeping Associate at Concentrix Inc. from August 2018 to January 2019, assisting with financial record maintenance and data entry. Fluent in English, Filipino, Cebuano, and Hiligaynon, she holds certifications in Customer Relationship Management and Quickbooks Basic Accounting. Queenie's educational background includes a Bachelor of Arts in English from Central Philippines State University.
Experience
Bookkeeping Associate
Concentrix Inc. · 2018 — 2019Supported basic bookkeeping and the maintenance of financial records. Organized financial documents and accurately updated records. Conducted data entry while ensuring the precision of bookkeeping information, maintaining confidentiality of financial and client records.Customer Service Representative
Fusion BPO · 2017 — 2018Managed inquiries from customers regarding products, orders, returns, and account issues. Processed customer orders and resolved concerns efficiently while upholding service standards. Worked collaboratively with teammates to achieve customer satisfaction and performance targets.Customer Service Associate
Wipro Limited · 2016 — 2017Assisted customers with order-related inquiries via phone, email, and chat. Ensured customer satisfaction by addressing concerns and processing orders. Maintained detailed records of customer interactions and transactions.
Skills & Expertise
Education
- Bachelor of Arts Major in EnglishCentral Philippines State University – Main Campus · 2010 — 2016
- Secondary EducationBinicuil National High School – Poblacion Extension · 2006 — 2010
- Elementary EducationERAMS West · 2000 — 2006
Interested in this professional?
Sign in as an employer to save this profile or invite Queenie G. to a job.
Sign in as an employer