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Quintin V. — Senior Customer Service & Call Centre Specialist from South Africa

Quintin V.

Senior Customer Service & Call Centre Specialist

South Africa 3-6 years
Open to offersNew to Platform
Languages
AfrikaansEnglish
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About

Quintin V. is an experienced Remote Customer Service & Call Centre Specialist based in Pinetown, South Africa, with over 15 years in customer-facing roles across call centres, technical support, and direct sales environments. He has managed both inbound support and outbound sales operations for organizations such as MTN and The Unlimited, excelling in high-volume settings through handling customer queries, conducting needs analysis, sales conversion, and technical troubleshooting. As founder of Quintan Enterprises, Quintin manages a home-based distribution business, overseeing order management, logistics, and customer service for a client base exceeding 700 customers. His background also includes staff and branch management in the hearing health sector. Fully equipped for remote work, he leverages a dedicated office and robust tech setup to deliver professional CRM systems and call reporting support to international clients.

Experience

  • Founder & Owner

    Quintan Enterprises · 2019 — Present
    Operate a home-based distribution business specializing in cleaning chemicals and paper products. Responsibilities encompass customer service, order management, coordination with suppliers, and logistics.

  • Sales Representative

    The Unlimited · 2014 — 2019
    Engaged in a high-volume outbound call centre environment focused on selling short-term insurance products. Conducted client consultations, performed needs analysis, and ensured the achievement of monthly sales targets while maintaining comprehensive CRM records.

  • Branch Manager

    Hearing Aid Labs · 2010 — 2014
    Oversaw operations of the branch, providing client consultations and conducting hearing diagnostics. Managed sales, after-sales support, staff oversight, and inventory control.

  • Inbound Call Centre Agent

    MTN (via New Age Placing Solutions) · 2004 — 2006
    Handled a high volume of inbound support calls, assisting customers with mobile account inquiries and technical support. Delivered bilingual support in Afrikaans and English while maintaining thorough call records and performance statistics.

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