Quinton G.
Senior B2B/B2C Account Management Specialist
Open to offersNew to PlatformPortfolios
About
Quinton G. is an accomplished Account Manager and Growth Strategist with over 20 years of experience supporting global B2B and B2C operations in industries such as SaaS, e-commerce (Amazon), telecoms, offshore BPO, logistics, retail, and financial services. In roles at Amazon ZAF, Webhelp (T-Mobile/Serco), OPSCO, CORICROFT, and Woolworths, Quinton drove account retention and revenue stability, managed complex escalations, and safeguarded compliance and quality standards while collaborating with stakeholders across US, UK, EU, Middle East, India, and APAC markets. With expertise in CRM & pipeline management (Zendesk, HubSpot, Pipedrive), performance metrics (FCR, AHT, CSAT, QA), and compliance review, Quinton has consistently maintained high CSAT scores, reduced churn, and improved customer life cycle performance through data-driven and relationship-focused strategies.
Experience
Account Support Specialist | Compliance Review Moderator | Escalations Manager
AMAZON ZAF · 2020 — 2025Managed high-volume, high-value customer and seller accounts in various global marketplaces including the US, Canada, UK, EU, Middle East, India, and APAC. Served as the primary escalation point for intricate account issues, ensuring adherence to policies and compliance while maintaining customer relationships. Collaborated with internal teams on resolution strategies and account stability through SaaS/AWS integration. Conducted compliance reviews affecting seller account visibility and revenue continuity. Engaged in proactive communication to enhance customer retention and managed reporting for trend analysis.Quality Assessor / Performance Coach
OPSCO · 2018 — 2019Evaluated customer interactions via calls, chats, and emails to ensure service quality met client SLAs and growth objectives. Provided performance insights and coaching aimed at improving agent effectiveness and customer satisfaction. Analyzed quality and performance data for systemic issues affecting customer experience and account performance, producing reports tailored for executives.Account Manager | Customer Success Manager | Escalations Support Manager
WEBHELP – T-MOBILE / SERCO · 2011 — 2018Oversaw management of corporate and consumer telecom accounts, acting as a trusted contact for service delivery and escalations. Handled complex escalations involving billing, service continuity, and contract disputes. Collaborated with various teams to achieve end-to-end resolution while improving customer outcomes. Utilized IaaS/PaaS interventions to balance customer satisfaction with business goals, supporting onboarding and coaching initiatives to boost overall account performance.Logistics Support Associate
CORICROFT · 2016 — 2018Assisted in supporting B2B logistics accounts, managing shipment coordination, carrier communication, and resolving delivery issues. Contributed to reporting efforts and vendor interactions, while enhancing customer trust through proactive issue management.Creative Assistant / Visual Merchandiser
WOOLWORTHS – DESIGN LED CENTRE · 2005 — 2009Supported marketing and creative initiatives by conducting research, creating content, coordinating activities, and engaging with stakeholders. Aided in executing campaigns, managing assets, and designing presentations, gaining early exposure to branding and customer engagement.
Skills & Expertise
Education
- Associate of Arts – Visual Fine Arts & Graphic DesignCape Peninsula University of South Africa
Interested in this professional?
Sign in as an employer to save this profile or invite Quinton G. to a job.
Sign in as an employer