Rabail T.

Handled Trust & Safety investigations involving video, audio, text, images, titles, and thumbnails to ensure adherence to platform community guidelines and legal requirements. Responded promptly to sensitive escalations and policy breaches, applying investigative judgment to assess risk and escalate critical incidents. Conducted secondary reviews and appeals with comprehensive documentation, and utilized moderation and case management tools to support accurate incident handling and minimize errors. Collaborated with teams such as QA, Policy, Operations, and Escalation to address incidents and uphold consistent policy enforcement. Supported AI training and automation by annotating content, labeling data, and performing quality assurance reviews, while documenting enforcement decisions for internal stakeholders. Used platforms including TCS, Lark, Zimbra, and Opus Manual during moderation. Maintained strong accuracy, productivity, and policy knowledge KPIs, contributed to post-incident analysis, and identified patterns and process gaps for ongoing improvements.

Planned and managed monthly content calendars, developing reels, carousels, and storytelling posts tailored to brand identity. Monitored and analyzed reach, impressions, CTR, and engagement to optimize social media content. Coordinated branding and media production efforts with graphic designers and video editors. Oversaw paid advertising campaigns alongside organic strategy and managed Instagram and Facebook pages as listed.

Supported daily operations for a U.S.-based Amazon wholesale business by conducting product hunting and profitability analysis using Keepa, Helium 10, Jungle Scout, and Amazon Seller Central. Identified profitable products according to market demand, ROI, sales rank, and product listing criteria. Coordinated order processing and delivery with U.S.-based wholesalers and 3PL partners, communicated with suppliers and logistics partners via email, calls, Zoom, and Skype, and maintained records using product research trackers, sourcing sheets, and shipment logs.

Directed credit administration and loan operations for retail, SME, and corporate lending, ensuring compliance with Service Level Agreements and Turnaround Times. Functioned as escalation contact for complex customer issues, executed root cause analyses, and managed high-volume customer inquiries via phone and email. Coordinated with relationship managers, clients, legal, auditors, and vendors to resolve documentation and operational concerns. Oversaw recruitment coordination, talent acquisition support, documentation management, loan disbursement procedures, and approval letter reviews. Addressed discrepancies and deferrals in Flexcube MIS, monitored KPIs for compliance, audit readiness, and customer satisfaction, conducted team training, and supported audit compliance.

Reviewed approval letters and loan documents for compliance with banking regulations and internal policies. Coordinated preparation of Disbursement Authorization Certificates (DAC) for various customer segments, and recorded document discrepancies using FOCUS MIS. Worked with stakeholders including lawyers, relationship managers, evaluators, and auditors to secure legal clearances and address outstanding issues. Maintained confidentiality and regulatory adherence, facilitated communication to resolve discrepancies, assisted with internal and external audits, streamlined workflows for document processing, and managed digital migration of records to the DAS system while monitoring deferred documents for timely completion.