rabia T.
Mid-Level Banking Operations Coordinator
Open to offersNew to PlatformAbout
Rabia T., based in Faisalabad, Pakistan, is a highly skilled professional with over 10 years of experience at MCB Bank Ltd. She has held various roles, including Coordinator to regional head and Operations Manager, specializing in operations management and customer coordination. Throughout her career, Rabia has developed a robust capability in managing workflows and enhancing communication among stakeholders. As a Coordinator, she was instrumental in preparing and maintaining MIS reports, ensuring seamless communication between regional branches, and managing the Regional Head’s schedule and correspondence. Her tenure as an Operations Manager involved overseeing daily branch operations, ensuring compliance with regulatory standards, and resolving customer service issues efficiently. Rabia has demonstrated her expertise in handling branch KPIs, business performance, and regulatory compliance, contributing to improved service delivery and client satisfaction. She holds an M.S. in Business Administration and a BBA (Hons) in Marketing, underscoring her strong academic background and analytical abilities.
Experience
Co-Ordinator to regional head
MCB Bank Limited · 2021 — 2025Facilitated communication between the Regional Head Office and branches in the region. Ensured effective implementation of directives from the Head Office and regional levels. Prepared and maintained various reports including regional MIS reports, performance dashboards, and presentations. Oversaw the monitoring of branch KPIs, deposits, advances, recovery, CASA, and sales performance. Managed the schedule and correspondence for the Regional Head, organized regional meetings, conferences, and staff activities. Monitored branch targets, followed up on issues with branch managers, and assisted with performance analysis.Operations Manager (OG II)
MCB Bank Limited · 2015 — 2021Supervised daily operations of the branch ensuring compliance with internal policies and regulatory standards. Managed operational workflows such as cash handling, account services, and transaction processing. Coordinated between front-desk teams and back-office functions to deliver timely services. Ensured adherence to audit requirements, AML/KYC regulations, and internal control procedures. Addressed customer escalations to uphold service quality and implement efficiency improvements.Customer Service Officer (OG-III)
MCB Bank Ltd. · 2014 — 2015Oversaw front-desk customer service, efficiently assisting daily walk-in clients. Managed account opening, maintenance requests, and banking documentation according to policy and regulatory standards. Addressed customer transactions, inquiries, and complaints to ensure accurate and timely support. Contributed to the promotion of bank products and services, facilitating cross-selling opportunities.General Banking Officer (OG-III)
MCB Bank Ltd. · 2014 — 2014Handled front-desk customer service operations, providing assistance to walk-in clients. Processed account-related requests and ensured documentation adhered to compliance guidelines. Assisted with transactions, inquiries, and service resolutions to ensure support was both timely and accurate. Contributed to the promotion of banking products and maintained record accuracy for compliance.
Skills & Expertise
Education
- Master of Science in Business AdministrationBahauddin Zakariya University (BZU) · 2014 — 2016
- Bachelor of Business Administration (Hons) in MarketingNational University of Modern Languages (NUML) · 2010 — 2014
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