Rachel S.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Rachel S. is an experienced Customer Service Representative with a background in the hospitality, food service, healthcare, and business process outsourcing industries. She has managed incoming and outgoing calls, handled customer service inquiries at companies such as Convey Health Solutions, IQOR Philippines, Stellar - ProbeCX Philippines, and Concentrix, and currently serves as a Medical Appointment Setter at AscentHR Inc, where scheduling patient appointments and coordinating services are her main responsibilities. In the food and hospitality sector, Rachel has held roles ranging from Officer in Charge at Fruitas Holdings Inc. to barista and head cashier positions with key responsibilities in cash transactions, menu preparation, and policy implementation. Her expertise includes scheduling, cash handling, and quality assurance across diverse client-facing environments.
Experience
MEDICAL APPOINTMENT SETTER
AscentHR Inc · 2023 — 2025Received incoming calls and scheduled patients for appointments, procedures, tests, and additional services while maintaining professionalism and courtesy.CUSTOMER SERVICE REPRESENTATIVE
Convey Health Solutions · 2022 — 2023Managed both incoming and outgoing calls as well as customer service inquiries; identified customer needs and assessed service requirements to promote satisfaction.CUSTOMER SERVICE REPRESENTATIVE
IQOR Philippines · 2022 — 2022Handled customer service queries by overseeing call flows and determining client concerns to address inquiries and achieve customer satisfaction.CUSTOMER SERVICE REPRESENTATIVE
Stellar - ProbeCX Philippines · 2021 — 2022Responded to customer service inquiries and managed telephone communications, focusing on understanding and fulfilling customer needs for service satisfaction.CUSTOMER SERVICE REPRESENTATIVE
Concentrix · 2020 — 2021Oversaw inbound and outbound customer calls, addressed service-related questions, and supported client satisfaction through attentive interaction.OFFICER IN CHARGE
Fruitas holdings Inc. · 2019 — 2020Reported on operational processes and procedures to management, developed and implemented company policies, planned and budgeted stock, and audited crew adherence to policies.BACK OF THE HOUSE/FRONT OF THE HOUSE
Buffalo's Wings 'things · 2018 — 2019Welcomed and seated guests, took and relayed guest orders to the kitchen, provided menu recommendations, managed multiple digital accounts, and prepared menu items following recipes and quality standards using kitchen equipment.BARISTA
Tips and Toes Spa Centre - Dubai · 2016 — 2018Prepared and served coffee, tea, and specialty beverages for customers.HEAD CASHIER
Capampangang Caviteño food corp · 2015 — 2016Completed cash transactions, managed daily cash deposits, ensured all cash registers were operational for opening, handled cash out at store close, and generated end-of-day reports.
Skills & Expertise
Education
- HOSPITALITY AND RESTAURANT SERVICESSTI College, Dasmariñas city · 2013 — 2015
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