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Rachel A. — Customer Support Specialist from Philippines

Rachel A.

Customer Support Specialist

Philippines 6+ years 1200 - 2000 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rachel A. is a seasoned professional with over 15 years of expertise in remote executive support, project coordination, recruitment, and client relations. She has consistently demonstrated an ability to streamline operations and manage teams while delivering results under pressure. Her work has spanned diverse global clients and industries, contributing significantly to customer satisfaction and loyalty. Currently, as a freelance Happy Ambassador with BARK, Rachel excels in customer service, noted for her empathy and responsiveness. Her role as a Sales & Language Course Coordinator at Language Trainers Australia involved designing language programs and managing instructor recruitment across Australia and New Zealand. With a background in education, she delivered English lessons as an Executive Assistant at LH Online in Japan and as an Online English Teacher with TutorABC in Taiwan. Further enhancing her IT skills, Rachel served as IT staff at World Asia Light Lending Corporation. As a professional fluent in English and experienced in various domains, she continues to make impactful contributions across industries.

Experience

  • Sales & Language Course Coordinator

    Language Trainers Australia · 2010 — 2026
    Managed client onboarding and closed course package sales while designing customized language programs through collaboration with teachers and clients. Facilitated recruitment and onboarding of qualified instructors in Australia and New Zealand, enhancing hiring processes.
  • Happy Ambassador

    BARK · 2021 — Present
    Provided outstanding customer service to subscription clients, focusing on loyalty and satisfaction.
  • English Teacher, Supervisor & Executive Assistant

    LH Online (Japan) · 2008 — 2011
    Delivered customized English lessons to Japanese students while supervising teachers to ensure student satisfaction. Assisted the CEO with recruitment and payroll management.
  • Project Coordinator & Executive Assistant

    SimpleBackOffice · 2009 — 2010
    Oversaw project coordination and administrative tasks for international clients. Supported the CEO in webinars, engaged participants, and coordinated IT. Managed VOIP accounts, backend systems, and digital marketing campaigns.
  • Online English Teacher

    TutorABC / INSITE Outsourcing · 2007 — 2008
    Implemented structured lessons for students of various ages and proficiency levels.
  • IT Staff

    World Asia Light Lending Corporation · 2007 — 2007
    Migrated client data to new automated systems and performed reliability testing.
  • Customer Service Representative

    Teletech Cebu Inc. · 2006 — 2007
    Assisted BestBuy customers with inquiries related to orders, billing, and shipments while receiving recognition through two Excellence QA Evaluation Awards.
  • IT Intern

    Western Wats Philippines, Inc. · 2005 — 2006
    Participated in data migration and system automation projects.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    University of Cebu – Banilad Campus · 2003 — 2007
  • Bachelor of Science in Computer Science
    Asian College of Technology, Cebu City · 1999 — 2001

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