Rachel M.

Rachel May C. is a seasoned Customer Service Representative with extensive experience in high-paced BPO settings in Quezon City, Philippines. At Probecx Globalone, she consistently managed a large volume of customer inquiries across multiple communication channels, such as phone and email. Rachel is adept at conflict resolution and maintaining robust service-level agreements, expertly handling complex product and billing issues, as well as escalating technical problems to second-level support when necessary. Her previous role at Foundever Philippines further honed her skills in troubleshooting, documentation, and achieving targets like average handling time. She displays exceptional proficiency in using CRM systems to navigate customer databases efficiently. Additionally, Rachel has experience as an appointment setter, showcasing abilities in email management, scheduling, and data entry. Her skill set is complemented by a solid foundation in problem resolution, active listening, and multitasking, fulfilling various customer service and administrative duties with precision.