Rachel L.

Handled customer inquiries promptly and professionally through messaging platforms, aiding travelers with their reservations, ticketing, seat assignments, and modifications to itineraries. Addressed travel disruptions by providing rebooking options and alternative solutions, while ensuring empathy and professionalism.

Managed inbound calls related to cargo reservations, tracking, and tracing while processing email bookings and ad hoc shipments efficiently. Provided back-office support and collaborated with internal teams to resolve cargo-related issues.

Oversaw cargo operations and documentation, ensuring compliance with airline regulations. Improved operational workflows across ticketing, check-in, flight dispatch, and passenger assistance, while coordinating project activities, managing calendars and inboxes, and updating CRM systems.