Rachelle A.

Rachelle Anne G. J. is an accomplished Admin Assistant and Customer Service Specialist with more than three years of experience in healthcare customer support and administrative roles. She has demonstrated proficiency in Customer Relationship Management (CRM) and office management, effectively managing up to 150 calls daily while maintaining high customer satisfaction rates. In her roles at AccessHealthcare and Alorica, she excelled in resolving patient inquiries and account-related concerns, achieving issue resolution rates of 95% and 90% respectively. As part of her administrative duties at Ayco M Japanese Language Training Center, she streamlined processes by implementing a new filing system, leading to a substantial 30% reduction in document retrieval time. Additionally, her tenure as a Shift Manager at Burger King saw her skillfully manage a team of 10+ employees and improve customer satisfaction scores by 12%. Her academic background includes a Bachelor of Science in Business Administration majoring in Human Resource Development Management from the Polytechnic University of the Philippines.