Radwa M.
Mid-Level Operations and Data Management Specialist
Open to offersNew to PlatformAbout
Radwa S. is an operations and data management professional with experience in the UAE and Egypt. Serving as an Administrative & Customer Support Executive at CMS, she managed system and CRM updates, maintained data integrity, and supported KPI tracking and operational reporting for client services. Previously, Radwa contributed to the education sector as Assistant Branch Manager at American Egyptian Academy, overseeing day-to-day branch operations and administering internal system records. As a Quality Assurance Officer at International Academy for Advanced Research and Studies, she evaluated performance standards, prepared data-driven reports, and advanced quality assurance processes. Early experience in customer service and team leadership at Techno Future included handling escalated service inquiries and supporting team onboarding activities. Radwa’s background demonstrates robust support for administrative and analytical functions across customer service, education, and research domains.
Experience
Administrative & Customer Support Executive
CMS (UAE) · 2023 — 2026Responded to customer inquiries, managed client follow-ups, and updated CRM records and internal systems with client and operational data. Maintained data accuracy and confidentiality, prepared reports for KPI tracking, and coordinated with internal departments to resolve issues and fulfill requests.Assistant Branch Manager
American Egyptian Academy (Egypt) · 2019 — 2020Oversaw branch operations and managed administrative coordination. Updated internal records and operational systems, handled customer communication and service quality follow-ups, and compiled basic reporting tasks.Quality Assurance Officer
International Academy for Advanced Research and Studies · 2018 — 2019Monitored service quality and assessed performance against KPIs and standards. Reviewed CRM and system data, created quality reports, and delivered performance improvement feedback.Senior Customer Service Representative → Team Leader (Promotion)
Techno Future · 2015 — 2018Managed escalations, upheld service standards, and reported KPIs. Tracked customer and operational data through CRM and internal systems while supporting team training, onboarding, and performance.
Skills & Expertise
Education
- Bachelor of Laws (LLB), English SectionAlexandria University · — — 2015
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