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Raeshon H. — Mid-Level Customer Service and Administrative Specialist from Jamaica

Raeshon H.

Mid-Level Customer Service and Administrative Specialist

Jamaica No experience yet
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Languages
English
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About

Raeshon H. is a seasoned Customer Service & Administrative Professional with over a decade of experience, predominantly in warehouse operations, pharmaceutical distribution, and office administration. Based in St. Catherine, Jamaica, Raeshon has demonstrated expertise in data management, inventory control, and cross-functional team coordination. A pivotal member of companies like Dr. Reddy's and T. Geddes Grant, Raeshon adeptly manages tasks using ERP systems such as SAP and S2K, enhancing operational efficiency. Currently a Customer Service & Credit Officer, Raeshon handles critical functions like goods reconciliation in inventory management systems, invoice verification, and payment processing for contracted drivers. In previous roles, Raeshon ensured pharmaceutical product accuracy as a Pharmacy Assistant and oversaw temperature controls in the warehouse. This commitment to excellence continues with professional development pursuits, including a Data Protection Officer Certification. Raeshon is also proficient in using Microsoft Office tools to support organizational goals and improve administrative processes.

Experience

  • Customer Service & Credit Officer

    Dr. Reddy's / T. Geddes Grant · 2024 — Present
    Inputted and reconciled goods in the S2K inventory management system. Entered and verified invoice data from MDS and TGG sources into Excel on a monthly basis. Prepared gate passes and trip reports for distribution drivers. Processed and queried payments for external workers and contracted drivers. Printed and distributed invoices and purchase orders for customers and internal teams. Managed procurement of essential warehouse supplies including stationery, cleaning materials, and PPE. Ensured proper maintenance and compliance of PPE gear with safety standards. Scanned and submitted monthly documentation packages to the finance department. Provided administrative support to the warehouse manager through filing, record-keeping, and incident reporting. Issued broker permits and maintained accurate warehouse access records. Updated and reconciled invoice records in SAP.
  • Pharmacy Assistant

    T. Geddes Grant · 2020 — 2024
    Validated pharmaceutical products prior to dispatch, ensuring accuracy and compliance with quality standards. Monitored warehouse temperature controls and assessed the quality of custodial work. Maintained organized filing systems for pharmaceutical records and documentation.
  • Picker / Packer

    Company not specified · 2016 — 2020
    Fulfilled daily customer orders by accurately pulling and packing products. Ensured timely order fulfillment while maintaining product rotation and organization. Monitored product quality and reported any discrepancies to mitigate safety risks.
  • Receptionist

    Wong's Trucking Services · 2015 — 2015
    Managed incoming and outgoing telephone communications with professionalism. Coordinated daily truck schedules and conducted routine inventory checks. Assisted customers with product inquiries and requests.

Skills & Expertise

Education

  • High School Diploma
    Waterford High School · 2009 — 2014

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