Rafael L.

Rafael E. is a bilingual professional with a B.A. in Business Administration and extensive experience in the BPO, textile, insurance, and construction industries. At Foundever, he progressed from Customer Service Agent to Supervisor for the SUW account, where he oversaw team management, conducted interviews, and managed administrative processes such as payroll scheduling and Excel-based reporting in a 100% English-speaking environment. Previously, as a Machine Operator at Textiles Venezolanos, Rafael generated detailed reports and provided training within weaving and maintenance. His role at Seguros Catatumbo involved managing automotive insurance subscriptions and policy analysis, and at BOD (Pegaso Consulting), he handled invoice verification, budget approvals, and provider relations. Rafael’s advanced proficiency with Microsoft Office tools supports his administrative expertise across diverse sectors.