Rafael S.
Mid-Level Customer Care Specialist
Open to offersNew to PlatformAbout
Rafael G. is an experienced professional with a background spanning customer service, recycling, construction, and the hospitality industry. Most recently, he worked as a Customer Care Agent at TELEPERFORMANCE PERÚ S.A.C., assisting a high volume of customers daily and ensuring satisfaction through prompt problem-solving and efficient service. In the recycling sector at Reczari SAC, Rafael supported the processing and resale of materials such as scrap metal, plastics, copper, and aluminum while educating clients on recycling best practices. Previously, he assisted in residential construction projects in Portugal, performing diverse tasks including painting, electricity, plumbing, and gardening. Rafael also gained experience as a waiter in local restaurants in a tourist city, excelling in multitasking and timely order fulfillment. He brings strong writing skills and proficiency in Portuguese, English, and Spanish.
Experience
Customer Care Agent
TELEPERFORMANCE PERÚ S.A.C. · 2024 — 2026Interacted with a high volume of customers daily, maintaining a positive demeanor and prioritizing customer satisfaction. Managed calls efficiently while addressing inquiries and processing orders.Recycler/Administrative
Reczari SAC · 2022 — 2024Engaged in the recycling business by purchasing materials from individuals and selling them to companies at a higher price. Sorted and processed various recyclable materials, improving recycling rates, and provided customer education on recycling practices.Construction worker
Father · 2018 — 2021Assisted in construction projects including building and demolishing houses, and performing tasks in painting, gardening, electricity, and plumbing. Ensured job sites were maintained in a clean and organized manner.Local Restaurant Waiter
Bar Espanhol · 2012 — 2017Served customers by taking orders and delivering food in a local restaurant. Managed customer service during peak hours, ensuring satisfaction and timely service, adapting to seasonal demands in a tourist city.
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