Rafael V.

Rafael V. is a seasoned BPO professional with nearly six years of direct experience in customer service, collections, and appointment setting within the financial services and telecommunication industries. At Nowcom Global Services, he managed all facets of auto loan accounts, including payments, repossessions, lien release, and title processing, while consistently meeting collection targets. His tenure at AFNI encompassed handling high-volume inbound calls for account inquiries, billing, product features, technical support, and sales, where he excelled at issue resolution and upselling. At Citibank Australia, he conducted outbound collections for overdue credit card accounts, focusing on billing and payment follow-ups. Rafael V. also brings quality assurance experience from Teleperformance, and has been consistently recognized for exceeding remote work KPIs in fully virtual environments.