Rafaella D.
Junior Administrative Assistant
Open to offersNew to PlatformAbout
Rafaella R. is an experienced administrative and customer service professional currently working at Lojas Renner, where she handles receptive financial services utilizing the CRM Zendesk. With previous experience at Explorer Call Center managing inbound customer interactions and support via WhatsApp, Rafaella has applied her expertise in administrative routines and financial control across the retail and customer service sectors. She is knowledgeable in software ERP TOTVS Microsiga Protheus and proficient with essential technology tools including Windows, Word, Excel, and PowerPoint. Rafaella is completing a degree in Administration at Centro Universitário Unifatecie, building on her high school education and completing additional training in business management processes and customer service systems.
Experience
Atendimento Receptivo de serviços financeiros
Lojas Renner · 2025 — PresentHandled incoming financial services inquiries utilizing the CRM Zendesk to deliver effective customer support.Assistente Administrativo / Atendimento ao Cliente
Explorer Call Center · 2024 — 2024Provided customer service via Receptive calls and WhatsApp while managing business operations utilizing the ERP TOTVS software. Became familiar with the functionalities of the Microsiga Protheus ERP system and engaged with administrative processes.
Skills & Expertise
Education
- Ensino médio completoInstitution not specified · — — 2019
- Graduação em AdministraçãoCentro Universitário Unifatecie
Interested in this professional?
Sign in as an employer to save this profile or invite Rafaella D. to a job.
Sign in as an employer