Raffy C.
Mid-Level Microsoft Collections Analyst
Open to offersNew to PlatformAbout
Raffy C. is an experienced professional specializing in customer service and financial operations. Currently, he serves as a GTFS – Microsoft Collection Analyst at Accenture, where his expertise lies in the payment collection process, encompassing research, allocation, application, and reconciliation. He is also adept at managing AR billings and dealing with amendments, adjustments, disputes, and escalations. In his previous role at Sykes Asia Inc., Raffy enhanced his skills as a Customer Service Representative for a financial account, where he supported customers through phone, chat, and email, handling credit card activations, insurance benefit processing, and payment handling. At Results Companies, he excelled in facilitating online retail purchase processing. Raffy's academic background includes a Bachelor of Science in Computer Engineering from Rizal Technological Institute and a Bachelor of Science in Business Administration from Polytechnic University of the Philippines. His proficiency in customer correspondence and order management underscores his versatility in both technological and business sectors.
Experience
Microsoft Collection Analyst
Accenture · 2019 — PresentExecuted payment collection processes including research, allocation, application, reversal, reconciliation, write-off, and credit offset. Handled amendments, adjustments, disputes, and escalations pertaining to accounts receivable billings. Managed customer and internal communication through email, calls, and chat.Customer Service Representative
Sykes Asia Inc. · 2017 — 2019Supported customer and internal queries via phone calls, chat, and email. Managed credit card activation and verification processes. Handled processing of life insurance benefits and credit card payments. Coordinated disbursement activities and provided information regarding policy and contracts.Customer Representative for Online Retail Account
Results Companies · 2016 — 2017Assisted customers with their online purchases and facilitated the processing of credit card payments.Order Manager/Project Manager
VERIZONFacilitated customer and internal inquiries through phone calls, chat, and email. Oversaw management of customer account details and orders. Conducted system navigation for tracking and modifying customer accounts and orders. Acted as appointment setter and presenter.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringRizal Technological of the Phil. · 2004 — 2005
- Bachelor of Science in Business AdministrationPolytechnic University of the Phil. · 2001 — 2004
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