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Rahayu R. — Mid-Level Travel Advisor from Malaysia

Rahayu R.

Mid-Level Travel Advisor

Malaysia 6+ years
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Rahayu R. is a seasoned professional with a solid background in both HR and executive support roles. In her role at Come2Indonesia, she served as the Assistant to the CEO, where she was instrumental in building HR operations and an HRIS from scratch. She managed confidential employee data, ensuring compliance and operational readiness. Rahayu also coordinated expat visa and work permit renewals, achieving a 100% on-time renewal rate. Her role as a Recruiter at ArtWork involved full-cycle recruitment, collaborating with stakeholders across multiple roles. At Concentrix, as a Travel Advisor, she efficiently manages high-volume cases while maintaining stringent data confidentiality standards. Fluent in Bahasa Indonesia and English, her ability to handle cross-functional stakeholder engagement and event coordination has been evident through her previous assignments, such as coordinating international programs and managing HR Tech Fest activities.

Experience

  • Recruiter

    ArtWork · 2025 — 2026
    Executed full-cycle recruitment and performed candidate screening for multiple open positions, while coordinating efforts with hiring stakeholders.
  • HR Generalist / Assistant to CEO

    Come2Indonesia · 2025 — 2026
    Facilitated the CEO's scheduling and priority management, in addition to establishing HR operations and HRIS from inception as the initial HR hire. Managed confidential employee data, including contracts and attendance records, while liaising with immigration agents to ensure timely visa renewals.
  • Travel Advisor I ENG (Trip.com Project)

    Concentrix, Malaysia · 2026 — Present
    Handled a demanding caseload of approximately 40 chats and 8 calls daily across three concurrent threads while adhering to strict data confidentiality standards. Ensured timely responses within a 15-second SLA and maintained high CSAT scores.
  • Inventory Control / Administrative Assistant

    Carina Hardy · 2024 — 2025
    Conducted audits for accuracy and completeness across multiple locations, preparing structured reports to assist in management decision-making.
  • Sr. Executive Assistant

    Directive Communication International · 2023 — 2024
    Coordinated all aspects of scheduling, logistics, and documentation for an international certification program in Bali, managing participant records and ensuring follow-up on action items with various stakeholders.
  • Customer Support Remote

    Riderly · 2024 — 2024
    Collaborated across departments to address complex, escalated issues and documented recurring problems to support process improvement initiatives.
  • Administration Head

    Commonwealth Life · 2012 — 2020
    Supervised administrative staff and coordinated operations across branch offices, focusing on efficiency and regulatory compliance. Prepared budget and expense reports, aiding in financial planning and decision-making.

Skills & Expertise

Education

  • Bachelor of Arts in English Literature
    Airlangga University

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