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Rahmatullah H. — Mid-Level F&B Operations Specialist from Indonesia

Rahmatullah H.

Mid-Level F&B Operations Specialist

Indonesia No experience yet
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Languages
Indonesian
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About

Rahmatullah H. has over eight years of experience in the Food & Beverage industry, ranging from basic operational roles to strategic leadership as Head Barista. In this position at HVMAN, he managed comprehensive bar operations, coordinated team schedules, ensured daily performance efficiency, and oversaw Quality Control, ingredient stock management, and waste minimization. He implemented high-quality SOPs for menu preparation to maintain taste consistency. Previously, as Senior Barista at Ayom Jogja, Rahmatullah ensured service flow during peak hours and mentored junior baristas. His time as a Store Crew at McDonald's honed his skills in transaction management and team collaboration in a fast-paced, hygiene-focused environment. With expertise in workflow optimization, customer service, and remote operations like data management and document preparation, Rahmatullah is equipped for roles as an F&B Virtual Consultant or Operations Admin.

Experience

  • Head Barista

    HVMAN
    Oversaw the operational management of the bar, coordinated team work schedules, and ensured daily performance efficiency. Controlled product quality, managed stock inventory, and reduced wastage. Developed and implemented standard operating procedures (SOP) for menu preparation to maintain flavor consistency. Conducted extensive coordination with central management, finance teams, and external vendors regarding supply procurement.

  • Senior Barista

    Ayom Jogja
    Ensured smooth service flow in the bar area during peak hours to enhance customer satisfaction. Served as a mentor to junior baristas, guiding them on technical skills, menu knowledge, and hospitality standards. Assisted in preparing periodic inventory reports and actively contributed to the development of new innovative menu items. Fostered loyal customer relationships through proactive communication and prompt complaint resolution.

  • Store Crew

    McDonald's
    Engaged in a fast-food restaurant environment with a strong focus on service speed, cleanliness, and hygiene. Managed cash transactions, recorded daily sales, and provided direct service in both drive-thru and dine-in areas. Achieved company service-time targets through solid team collaboration and disciplined time management.

  • Waiter

    Restoran Surabaya
    Welcomed guests, offered menu recommendations, accurately recorded orders, and served them professionally. Maintained restaurant cleanliness and ensured each guest had an excellent initial service impression. Developed foundational interpersonal communication skills and high patience in dealing with diverse customer personalities.