Raiden T.

Delivered onsite IT support for desktops, laptops, printers, and addressed network-related issues to minimize disruptions in operations. Installed, configured, and maintained hardware and software, as well as peripheral devices. Diagnosed and efficiently resolved technical problems to enhance user productivity and reduce system downtime. Assisted end-users with account management and application-related inquiries, including password resets. Managed the setup, deployment, and configuration of workstations for both new hires and current staff. Conducted preventive maintenance and hardware upgrades to maintain optimal system performance. Troubleshot issues related to network connectivity, email, and operating systems in a timely manner. Maintained inventory records of IT assets and coordinated with senior IT teams to escalate and resolve complex incidents. Provided guidance to end-users regarding company systems and IT best practices while managing support requests and incident tickets in line with established SLAs. Documented technical issues, resolutions, and system changes for knowledge management.