Rainier E.
Mid-Level Operations Team Manager
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Rainier Evans M. is an experienced Operations Team Manager at Alorica in Davao City, specializing in the business process outsourcing (BPO) and customer service industry. Previously a Customer Service Representative at Alorica, Rainier Evans M. consistently exceeded KPIs by leveraging customer service expertise and advanced problem-solving abilities to resolve complex client issues. In a managerial capacity, he led a high-performing operations team, implemented ongoing training and mentoring initiatives, and managed key projects from inception to completion. His focus on establishing performance metrics enhanced compliance and informed decision-making, driving continuous improvement and professional development within his team. Rainier Evans M. is fluent in English, Filipino, and Bisaya, enabling effective communication and rapport-building in diverse working environments.
Experience
Operations Team Manager
Alorica · 2025 — PresentDirected a high-performing operations team with an emphasis on employee development and continuous improvement. Implemented ongoing training programs to upgrade staff skills and enhance overall team performance. Oversaw key projects from initiation to completion, ensuring timely delivery within budget limits.Customer Service Representative
Alorica · 2022 — PresentMaintained high customer satisfaction ratings by actively listening and building professional rapport, consistently exceeding performance KPIs. Addressed complex client issues daily, showcasing emotional intelligence and effective problem-solving in a dynamic environment.
Skills & Expertise
Education
- Senior High School – General Academic Strand (GAS)Jose Abad Santos, National High School – Main - Matina, Davao City · 2017 — 2019
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