Rajahne M.
Junior Healthcare Customer Service Representative
Open to offersNew to PlatformAbout
Rajahne M. is a seasoned customer service professional with significant experience in the healthcare and real estate industries. From November 2023 to January 2025, she was at MD Capital Health Care Collections, where she managed front desk tasks, provided customer service, and liaised with various insurances to address outstanding medical bills. Her role required skills in outbound and inbound calls, prospect targeting, and technical support. Rajahne also served as a Receptionist at Alegre Home Health Care and a Virtual Assistant for Real Estate Property Management with YESVIRTUAL Philippines. Throughout her career, she has honed her expertise in administrative support and report writing across multiple roles within BPO companies from 2016 to 2021. Rajahne holds a Bachelor of Science in Business Administration and is a Certified Healthcare Virtual Assistant. Her adeptness at schedule and calendar planning, coupled with her advanced computer skills, underscores her capacity to deliver comprehensive support in complex environments.
Experience
Healthcare Collections
MD Capital · 2023 — 2025Reached out to different insurance companies via phone, mail, or email to remind them about unpaid medical bills.Receptionist
Alegre Home Health Care · 2022 — 2023Managed front desk operations and provided customer service to clients, assisting with questions and issues while answering phone lines.Virtual Assistant Real Estate Property Management
YESVIRTUAL Philippines · 2021 — 2022Handled tracking of payments, updated account statuses, and ensured that accurate information was recorded in the system while clarifying any confusion regarding statements.Various Roles in BPO
Various BPO companies · 2016 — 2021Worked in different capacities including CSR, TSR, and B2B in a BPO setting for six years.Maintenance and Application Department
nullConducted application screening, reached out to applicants about their requirements, and checked credit reports. Addressed customer concerns and resolved them promptly, guiding customers through maintenance problem fixes at their residences. Scheduled appointments and dispatched technicians while checking billing statements.
Skills & Expertise
Education
- Bachelor Science in Bussiness AdministrationInstitution not specified
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