RAMCHAND A.
Senior Business Development Representative
Open to offersNew to PlatformAbout
Ram C. is a seasoned professional with an extensive background in business development and sales operations, specializing as a Senior Appointment Setter. At ONE Janitorial, he demonstrated his ability to enhance client portfolios by 25% over five months through effective consultative sales and maintaining over 90% customer satisfaction. In his engagement with FULL POTENTIAL SOLUTIONS, he excelled in delivering 82% first-contact resolution and a 12% upsell conversion rate, consistently driving service upgrades. Below his experience lie his significant achievements with companies such as SPLACE in the solar power sector, where his disciplined outreach contributed to monthly pipeline growth of over $75K. At PRUDENTIAL LIFE, he led a team to substantial productivity increases, marked by a 22% rise, while as a Team Leader, he maintained high satisfaction scores. His educational background in Business Administration complements his technical proficiency across various CRM platforms, including Salesforce and HubSpot.
Experience
Customer Service Representative / Sales Associate – Appointment Setter / Cold Caller (Outbound)
ONE JANITORIAL – Cleaning Services Canada · 2025 — 2026Booked 3–5 appointments weekly and maintained a 65% conversion rate. Contributed to customer satisfaction scores of 90%+.Technical Support Representative / Sales Associate
FULL POTENTIAL SOLUTIONS – Frontier Fiber · 2024 — 2025Delivered high-quality customer interactions while managing volume and achieving key performance indicators, including 82% first contact resolution.Business Development Representative and Appointment Setter / Cold Caller – (Outbound)
SIX ELEVEN GLOBAL SERVICES & SOLUTIONS – Crertih (hirey.com) · 2024 — 2024Generated over 25 qualified leads weekly and closed 5–7 new deals each month, while achieving an 18% conversion rate.Customer Service Representative - Appointment Setter / Cold Caller (Outbound)
SPLACE – Solar Power Canada · 2024 — 2024Executed 120–150 cold calls daily and booked 20–25 qualified appointments weekly, achieving a 15% conversion rate.Market Development Associate / Showing Specialist
POPLAR HOMES BUSINESS SOLUTIONS · 2023 — 2023Performed 70–90 daily outreach calls and secured 15–20 property showings weekly with a 22% conversion rate.Customer Service Representative / Sales Associate
IBEX GLOBAL – AT&T (HSI / VOIP / MOBILITY) / DTV / U-Verse · 2022 — 2023Managed high-volume interactions achieving key performance metrics including 85% first contact resolution and 93% customer satisfaction.Virtual Assistant – Intake Specialist (Appointment Setter / Cold Caller – Outbound)
OUTSOURCE USA – SCS Pooled Income Trust · 2022 — 2022Handled 60–80 daily client interactions and achieved a 90% lead qualification rate, while scheduling 12–15 appointments weekly.Real Time Analyst (WFM)
SUTHERLAND GLOBAL SERVICES – Amazon U.S. Retail · 2022 — 2022Optimized workforce efficiency by achieving 95% schedule adherence and 92% SLA compliance, while reducing queue wait times.Customer Service Representative / Sales Associate
SUTHERLAND GLOBAL SERVICES – Amazon U.S. Retail · 2021 — 2022Achieved a reduction in average handling time to 8.2 minutes while managing high-volume interactions.Real Time Analyst (WFM)
SUTHERLAND GLOBAL SERVICES – EverQuote Insurance · 2021 — 2021Maintained 96% schedule adherence and reduced queue wait times through real-time monitoring and resource allocation.Customer Service Representative / Sales Associate
SUTHERLAND GLOBAL SERVICES – AT&T (HSI / VOIP / Mobility) / DTV / U-Verse · 2017 — 2021Managed customer interactions achieving an 86% first contact resolution and maintaining high customer satisfaction.Customer Service Representative / Sales Associate
AWESOME OS – ShoeDazzle / JustFab / Fabletics / FL2 / FabKids · 2014 — 2017Handled customer service tasks providing effective engagement while achieving 87% first contact resolution.Customer Service Representative / Sales Associate - Appointment Setter / Cold Caller (Outbound)
ALCHEMY GLOBAL WEB SOLUTIONS – U.S. Utilities / Energy Sector · 2012 — 2014Maintained high customer engagement while managing service inquiries with a reported 83% first contact resolution.Customer Service Representative / Sales Associate – Appointment Setter / Cold Caller (Outbound)
DATTSTECH – Cancun Timeshare / Pre-Need Vacation · 2010 — 2012Executed daily cold calls and booked 18–22 qualified appointments weekly, achieving a 16% conversion rate.Team Leader / Sales Associate
PRUDENTIAL LIFE MARKETING RESOURCES CORPORATION – Insurance · 2004 — 2010Led a team of agents to consistently close new policies monthly while maintaining high customer satisfaction scores.Team Support (Subject Matter Expert) / Sales Associate
PRUDENTIAL LIFE MARKETING RESOURCES CORPORATION – Insurance · 2002 — 2004Supported sales teams by resolving weekly escalations and contributing to consistent policy closures.Customer Service Representative / Sales Associate – Appointment Setter / Cold Caller (Outbound)
PRUDENTIAL LIFE MARKETING RESOURCES CORPORATION – Insurance · 1997 — 2002Closed new policies weekly while achieving high customer satisfaction and contributing to client portfolio expansion.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationUniversity of the East
- Bachelor of Science in Laws (Undergraduate)University of the East
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