Raquel M.

Raquel M. is a highly efficient Customer Service and Administrative Specialist based in Ennerdale, South Africa, bringing over 20 years of experience to the table. Since 2023, she has excelled in remote work and digital operations, showcasing a proven ability to manage trade reporting, optimize data tracking structures, and deliver omnichannel client support within distributed teams. Raquel's expert proficiency in cross-functional virtual communication allows her to manage independent workflows with exceptional discretion and zero supervision. Her tenure at Bureau Veritas included roles as a Customer Care Coordinator and Remote Support, where she expertly handled administrative tasks and client interactions via WhatsApp Business and Slack. Raquel is adept at generating operational tracking spreadsheets, formulating digital documentation files, and utilizing CRM and data analysis tools for precise inquiry tracking. Her ability to collaborate across business divisions and design growth-oriented strategies further underscores her broad skill set.