Rasha M.
Mid-Level Sales and Customer Relationship Manager
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About
Rasha M. is a dynamic and results-oriented professional with extensive experience in the customer service, sales, and relationship management sectors. With a proven track record as a Customer Service Manager at Al Tayer Motors, handling prestigious brands like Ferrari and Maserati, Rasha excelled in managing high-value accounts and delivering premium after-sales service. Her adept leadership as an Assistant Manager at Azadea Group entailed supervising store operations and enhancing sales through exceptional customer engagement. At QME Software, Rasha distinguished herself as a Senior Sales Executive, generating qualified leads and securing major deals, including a significant contract with Arab Bank KSA. Her role as a Relationship Manager at Durar Advertising involved strategic client management and market research, contributing to revenue growth. Rasha's multilingual abilities and proficiency in CRM systems further complement her skill set, enabling her to thrive in fast-paced and diverse business environments. Rasha holds a Diploma in Information Technology from Al-Balqa Applied University.
Experience
Support Agent
Black Oasis · 2025 — 2026Addressed customer inquiries via phone while maintaining professionalism and efficiency. Ensured consistent customer satisfaction and service quality. Handled multiple tasks under pressure to meet performance targets and resolved customer issues to maintain a positive service experience.Assistant Manager
Azadea Group · 2017 — 2023Aided daily store operations and upheld high standards of customer service. Assisted customers with product selection while offering professional sales guidance. Oversaw team members by assigning tasks to ensure a smooth workflow, while also contributing to inventory control and stock management.Relationship Manager
Durar Advertising · 2013 — 2016Formulated and executed strategies to meet sales and revenue objectives. Established and nurtured relationships with both new and existing clients. Developed professional presentations to endorse company products and services, alongside conducting market research to pinpoint new business opportunities.Senior Sales Executive
QME Software · 2010 — 2013Initiated contact with potential customers to generate sales leads. Demonstrated software solutions and converted prospects into clients. Maintained the customer database, ensuring data accuracy and handled inquiries and complaints with timely resolutions.Customer Service Manager (After Sales)
Al Tayer Motors – Ferrari & Maserati · 2008 — 2010Oversaw high-value customer accounts, fostering long-term relationships. Delivered premium after-sales service while ensuring high levels of customer satisfaction. Coordinated service appointments and follow-ups and compiled operational reports to support service recovery.Beauty Advisor
Estée Lauder – Jordan · 2002 — 2005Guided customers in selecting appropriate beauty and skincare products while demonstrating product usage. Offered professional recommendations to achieve sales targets through effective customer engagement and built strong customer relationships through consistent follow-ups.Customer Relationship Manager
Romero Restaurant · 2000 — 2002Oversaw customer service operations, ensuring adherence to service quality standards. Efficiently resolved customer complaints and handled inquiries through various communication channels, including phone, email, and in-person interactions. Coordinated reports, payments, and maintained customer databases.
Skills & Expertise
Education
- Diploma in Information Technology (IT)Al-Balqa Applied University
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