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Rav G. — Senior Virtual Assistant and Operations Specialist from Philippines

Rav G.

Senior Virtual Assistant and Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Rav C. is a seasoned Virtual Assistant and Operations Specialist hailing from Masbate City, Philippines, with over a decade of expertise in supporting real estate, technical, and service-based operations both locally and internationally. With a proven track record in CRM management, scheduling, and field team coordination, Rav has played a vital role in ensuring operational efficiencies and excellent client support. In the real estate sector, he has enhanced client relations through meticulous scheduling and CRM updates, fostering long-term relationships and expanding client bases. His tenure as an Implementation Specialist at Scale Experts involved key responsibilities such as configuring hardware systems and optimizing merchant profiles to ensure functional and accurate menus. His role at National Cash Register involved coordinating installations and managing site information to ensure smooth operations. With technical acumen demonstrated during his time at CTC BPO, Rav efficiently diagnosed technical issues, managed technician schedules, and enhanced customer satisfaction. Proficient in MS Office Suite, Salesforce, and Monday.com, he coupled his technical support with strong project management skills to excel in diverse roles.

Experience

  • Virtual Assistant

    Florida, US · 2025 — 2025
    Managed scheduling for property showings and listing appointments to ensure efficient workflows. Maintained client records in the CRM system, emphasizing data integrity and completeness. Fostered relationships with past clients through personalized follow-ups. Conducted research to identify potential new clients using CRM systems and market databases. Addressed initial client inquiries about the buying or selling process to establish trust. Supported field agents as a transaction coordinator by managing transaction details.
  • Implementation Specialist

    SCALE EXPERTS · 2022 — 2025
    Activated new shops and campus locations through hardware system configuration and menu build integration. Optimized merchant and campus profiles within the system for accuracy and functionality. Oversaw the implementation of merchants' operational hours to meet business requirements. Developed and created menu builds for both merchant and campus profiles, ensuring data integrity. Managed the uploading of menu images within the app to maintain visual consistency.
  • Project Implementation

    NATIONAL CASH REGISTER · 2019 — 2022
    Generated weekly and monthly project reports focused on installation data, detailing the number and types of installs. Gathered essential details such as access passes and hardware deliveries. Created installation scheduling requests and ensured customer satisfaction in installation and deployment activities. Coordinated with project managers and installation teams to obtain necessary site information for effective scheduling.
  • Technical Support / Customer Service / Tech Dispatch

    CTC BPO · 2014 — 2019
    Diagnosed technical problems by analyzing symptoms and asking targeted questions. Managed updates and applied troubleshooting techniques to assist users effectively. Provided guidance to customers facing internet technical issues and assisted in router setup. Oversaw technician schedules and job order creation for task management. Routed technicians for optimal service coverage while resolving Direct TV box issues. Maintained accurate documentation of ticket issues and coordinated with supervisors on field operations.

Skills & Expertise

Education

  • BA Secondary Education
    SOUTHWESTERN UNIVERSITY · 2013 — 2017

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